Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. We desire every interaction you have with us to be as smooth and as hassle-free as possible, but unfortunately, we didn't achieve it this time. Reply from Wondershare Updated 3 days ago You are important to us and we want to help you as best we can. Would you please send us your contact email or order number after receiving an invitation from Trustpilot? Our support team will investigate it further and do the needed assistance as soon as possible. We are eager to clarify it and then help you solve it, however, then current information is too limit. Regarding the authorization issue after subscription is renewed, it sounds unusual for Filmora to work in that way. We invite you to submit a callback request from the following link in case you need help urgently, and we'll call back in your time zone from 9 am - 10 pm.
Sadly to hear that you failed to get in touch with our LiveChat support fluently, and it might be caused by the overwhelming visits at that time. We understand that it is very important for users to get help timely when he/she has trouble using the product. Reply from Wondershare Updated 2 days ago
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